1. Information We Collect

a. Personal Information

We may collect and store the following information:

• Full name

• Phone number

• Gender and age (optional)

• Appointment details

• Medical service selections

• Location (when explicitly permitted)

b. Automatically Collected Data

We may automatically collect:

• Device information (OS, model, unique IDs)

• IP address

• App usage data

• Crash logs and diagnostics

2. How We Use Your Information

We use the collected information to:

• Schedule and manage appointments

• Provide queue and clinic updates

• Improve app functionality and user experience

• Send notifications (SMS, WhatsApp, or in-app)

• Provide customer support

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Healthcare providers (only for appointment and clinical purposes)

• Third-party service providers for infrastructure (e.g., cloud, analytics, SMS)

• Legal or government authorities if required under applicable law

All shared third parties are bound by confidentiality and data protection obligations.

4. Data Retention

We retain personal information only as long as necessary to provide our Services and comply with legal obligations. You may request deletion of your account and data at any time.

5. Data Security

We take appropriate technical and organizational measures to protect your data, including encryption, secure server infrastructure, and strict access control.

Despite our efforts, no method of transmission or storage is 100% secure. Use the Services at your own risk.

6. User Rights

You may:

• Access and review your personal data

• Request correction or deletion

• Withdraw consent where applicable

• Request export of your data

Contact us at support@curalynk.com for any privacy-related requests.

7. Children’s Privacy

CuraLynk is not intended for children under 13 years of age, and we do not knowingly collect personal data from children below this age. If we become aware that we have inadvertently collected such data, we will delete it promptly.

8. Third-Party Services

We may use third-party services such as:

• Google Firebase (authentication and analytics)

• AWS or other cloud providers for storage and processing

• WhatsApp / SMS providers for communication

These third parties may process your data in accordance with their own privacy policies.

9. International Users

While CuraLynk primarily operates in India, user data may be processed or stored in countries where our partners and service providers are located. By using the app, you consent to such international transfers.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted within the app or on our website. Continued use of the Services after updates constitutes your consent.

You are encouraged to review this Privacy Policy periodically along with our Terms of Use to stay informed about your rights and responsibilities.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Mobitrics Technologies Private Limited
Email: support@curalynk.com
Website: https://www.curalynk.com